Member area
Resources & downloads.
All modules can be accessed individually or downloaded as PDFs. Access Guide templates can be downloaded directly. Complete modules relevant to your operation before building your Access Guide.
Stream one — Training modules
Introduction
An overview of the access tourism market and its relevance to visitors, communities, and the future of tourism.
Attitudes & Assumptions
How stereotypes and social attitudes create barriers — and how to shift toward respectful, person-led engagement.
Welcoming Guests
How first impressions, communication, and everyday interactions shape whether customers feel welcome and confident.
Customer Experience
Consistency, trust, and delivering experiences customers want to return to and recommend.
Understanding Ableism
How ableism shows up in tourism environments and how to move toward inclusive, thoughtful practice.
Solo or Accompanied Travellers
Respond confidently and respectfully to customers travelling independently or with support people and whānau.
Inclusion vs. Accessibility
Clarify the difference between inclusion and accessibility — and why both matter.
Developing Accessibility
Move beyond minimum standards and explore how to strengthen access in practical, achievable ways.
The Inclusive Formula
How good service, clear communication, and thoughtful design work together to create welcoming experiences.
Adaptive Adventure Tourism
The cornerstone of our industry — how to embrace it in your business and how we can help.
Assisting Customers
How to offer assistance appropriately, respect independence, and adapt to individual needs.
Adaptive Advisory
The role of adaptive advisory services and specialist input in safe, high-quality experience design.
Adaptive Equipment
An introduction to adaptive equipment and how it supports participation, independence, and adventure.
Steps to Best Practice
Bring learning together and focus on delivering high-quality, inclusive experiences.
Inclusive Marketing
Build confidence in communicating inclusion honestly through language, imagery, and messaging.
Tour Agencies & Destination Management
How Regional Tourism plays a significant role and how to work with partners to deliver authentic, inclusive experiences.
The Philosophy
Inclusive tourism is not only about travellers with disabilities — it's about valuing the whole of society.
Stream two — Access guide modules
The Access Guide
Why Access Guides are one of the most powerful enablers of accessible and inclusive tourism.
The Experience Guide
Focus on the full customer journey — not just physical features — from arrival to departure.
The Physical Access Guide
How to clearly communicate landscapes, layouts, surfaces, entrances, gradients, and facilities.
The Transportation Guide
Transport information that helps customers feel informed and confident before arrival.
The Wording
Communicate access information clearly, respectfully, and without assumptions.
Hospitality, Restaurant & Bar
Support inclusive dining, entertainment, and social experiences through clear access communication.
Accommodation
Why accommodation Access Guides are essential and how to get them right.
Access guide core templates
Experience Template
The core framework for every Access Guide — a universal base that supports all tourism experience-based business types.
↓ Download template
Physical Access Template
A step-by-step map of the customer's physical journey, from arrival to departure, detailing each feature along the way.
↓ Download template
Capturing Imagery
Guidance on selecting and presenting imagery that clearly illustrates access and supports customer decision-making.
↓ Download resource
Industry specific templates
Hospitality, Ticket & Terminal
For cafés, restaurants, bars, or service centres where customers need clear information prior to arrival.
↓ Download template
Accommodation
For hotels, motels, lodges, and holiday parks — where guests need reliable information to select a stay that meets their requirements.
↓ Download template
Scenic Cruise, Water Taxi & Ferry
Covers vessels where customers can move freely on board.
↓ Download template
Jet-boating & Small Powered Vessel
Covers all small vessels where customers are seated or have minimal movement — including water taxis, fishing charters, and boat tours.
↓ Download template
Sea/Lake Flat Water Kayak
Kayaking on flat water can be safe and enjoyable for everyone when the right procedures are in place.
↓ Download template
Questions about any resource? Contact us at info@adaptingaotearoa.co.nz or via WhatsApp.