the Training Modules
Inclusive tourism is about designing experiences that work for more people β with confidence, dignity, and clarity.
The training modules support tourism operators, educators, students, and industry partners to understand the access tourism market and apply inclusive practice in real-world settings. Our modules are practical, experience-led, and grounded in how tourism actually operates.
Modules can be completed individually or as a structured learning pathway, depending on your needs.
The modules are included with the Adapting Aotearoa commitment or can be purchased separately - over 20 modules covering the following topics
Inclusive Tourism Training Modules
These modules build strong foundations and then move into applied, practical delivery. The focus is on moving beyond compliance and embedding inclusion into everyday operations, customer experience, and business decision-making.
Access Guide Training Modules
Access Guides give customers the information they need to decide if an experience is right for them β before they arrive. Clear, accurate access information builds trust and reduces uncertainty.
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Understand who your customers are, what they need, and why the access tourism market matters. Learn how inclusive design builds trust, loyalty, and long-term value.
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An overview of the access tourism market and its relevance to visitors, communities, and the future of tourism.
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Explore how stereotypes and social attitudes create barriers β often unintentionally β and how to shift toward respectful, person-led engagement.
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Learn how first impressions, communication, and everyday interactions shape whether customers feel welcome and confident.
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Great service is central to inclusive tourism. This module focuses on consistency, trust, and delivering experiences customers want to return to and recommend.
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Identify how ableism shows up in tourism environments and how to move toward inclusive, thoughtful practice.
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Respond confidently and respectfully to customers travelling independently or with support people, friends, or whΔnau.
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Clarify the difference between inclusion and accessibility β and why both matter.
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Move beyond minimum standards and explore how to strengthen access in practical, achievable ways.
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See how good service, clear communication, and thoughtful design work together to create welcoming experiences.
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The cornerstone of our industry, how to embrace it in your business and how we can help.
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Learn how to offer assistance appropriately, respect independence, and adapt to individual needs. -
Understand the role of adaptive advisory services and specialist input in safe, high-quality experience design.
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An introduction to adaptive equipment and how it supports participation, independence, and adventure.
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Bring learning together and focus on delivering high-quality, inclusive experiences.
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Build confidence in communicating inclusion honestly through language, imagery, and messaging.
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Learn how to work with partners to deliver and promote authentic, inclusive tourism experiences.
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Inclusive tourism is not only about travellers with disabilities β itβs about valuing the whole of society.
Inclusive Tourism Training Modules
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Understand why Access Guides are one of the most powerful enablers of accessible and inclusive tourism.
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Learn what to include, how to structure information, and why accuracy matters more than marketing language.
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Focus on the full customer journey β not just physical features β from arrival to departure.
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Learn how to clearly communicate layouts, surfaces, entrances, gradients, and facilities.
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Include transport information that helps customers feel informed and confident before arrival.
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Communicate access information clearly, respectfully, and without assumptions.
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Support inclusive dining, entertainment, and social experiences through clear access communication. -
Learn why accommodation Access Guides are essential and how to get them right.