Access Guide Templates — Adapting Aotearoa
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Access guide templates.

Every tourism business is unique, and so are the access needs of visitors. These templates provide a step-by-step framework for what to include and how to present it.

Not every guide will look the same. An outdoor operator may need to explain terrain, pace, equipment, and assistance available; a scenic tour might focus more on structure and access; while accommodation and restaurants are highly focused on layout, facilities, and amenities.
By using these templates, you're contributing to a consistent national standard — and positioning your business as part of a movement toward a more open, inclusive, and accessible tourism industry.
Before you start: Connect with your Adaptive Advisory Service before creating your Access Guide. Also — don't bury your guide in the footer. Be proud of your inclusive product and make it easy to find on your menu bar. Your Access Guide URL becomes a powerful marketing asset.
Start your guide in this order
  1. 1.Experience Template — The core framework for every Access Guide, providing a universal base that supports all tourism experience types.
  2. 2.Physical Access Template — A step-by-step map of the customer's physical journey, from arrival to departure, detailing each feature along the way.
  3. 3.Capturing Imagery — Guidance on selecting and presenting images that clearly demonstrate access and support informed customer decision-making.
  4. 4.Industry-specific template — Add your sector-specific template alongside the core framework for targeted, detailed access information.
Core framework
Experience Template
The core framework for every Access Guide, providing a universal base that supports all tourism experience based business types.
Download template
Physical Access Template
A step-by-step map of the customer's physical journey, from arrival to departure, detailing each feature along the way.
Download template
Capturing Imagery
Guidance on selecting and presenting imagery that clearly illustrates access and supports customer decision-making.
Download resource
Industry specific templates
Hospitality, Ticket & Terminal
For cafés, restaurants, bars, or service centres where customers need clear information prior to arrival or to choose what best suits their requirements.
Download template
Accommodation
For hotels, motels, lodges, and holiday parks — where guests need reliable information to select the stay that best meets their personal requirements.
Download template
Scenic Cruise, Water Taxi & Ferry
Covers vessels where customers can move freely on board.
Download template
Jet-boating & Small Powered Vessel
Covers all small vessels where customers are seated or have minimal movement — including water taxis, fishing charters, and boat tours.
Download template
Sea/Lake Flat Water Kayak
Kayaking on flat water can be safe and enjoyable for everyone when the right procedures are in place. This template breaks down the information and procedures.
Download template
Resource modules — complete these alongside your guide