Adapting Aotearoa Advisory Service
As an member of Adapting Aotearoa, you gain ongoing advisory support from Makingtrax, giving you a partner who understands both the expectations of inclusive travellers and the practical realities of running a tourism business.
Our approach is a partnership—we guide and support you, but we don’t do the work for you. Together, we build inclusion into the heart of your business so you can confidently welcome all visitors. Advisory begins with your Access Guide, a key tool for clearly communicating accessibility to your customers, and continues with ongoing support to embed best practice services and infrastructure into your operation. Each year, we also provide an appraisal to keep you on track with evolving standards and customer expectations.
Book an Appointment
It is of high importance to contact your advisory service before any development work begins. Involving us early ensures that design, infrastructure, and planning decisions are future-proof, cost-effective, and aligned with best practice.
Ask a Question
All too often, all it takes is reaching out with a simple question. Too many businesses jump to assumptions or spend valuable time trying to work out solutions on their own. Your adaptive advisory service removes the guesswork, offering straightforward solutions grounded in lived experience and an intimate understanding of the adventure tourism industry. This unique perspective means we can provide practical, effective answers that save time and effort, while ensuring quality and consistency that would be difficult to achieve otherwise.
Advisory Service
Advisory support is flexible and delivered virtually on the platform of your choice. If you require more in-depth help—such as detailed consulting, on-site assessments, or tailored project support—these services are available on a consulting basis at an additional charge.
What makes this different? We don’t just talk about compliance. Our advisors help you think holistically about the entire visitor journey, from first enquiry to final farewell. We combine lived experience with industry knowledge to offer practical, effective solutions that work in real-world environments—whether you’re running a scenic tour, a cultural experience, or an accommodation business.
We focus on areas such as:
Designing and delivering inclusive visitor services
Planning and developing accessible infrastructure
Creating and refining your Access Guide
Staff awareness and inclusive customer service
Annual appraisal to keep your operation aligned with best practice
Our expertise extends beyond the urban and built environment, as adventure is the cornerstone of tourism in Aotearoa. Our unique blend of lived experience and deep industry knowledge means we can offer practical, innovative solutions that actually work in dynamic environments.
For adventure operators, this is a game-changer. Our adaptive advisors specialise in:
Adaptive equipment and specialist gear
Visitor experience design across challenging environments
Safety and risk management
Staff training for inclusive service delivery
Universal design for adventure spaces and tricky terrain
We also bring lateral thinking and simple solutions to optimise every visitor’s experience, often revealing opportunities to attract entirely new markets.
We’re here to help you make smart, future-proof decisions, enhance customer satisfaction, and open your business to new markets.
With Makingtrax by your side, you’ll gain the confidence, tools, and guidance to not just meet expectations—but exceed them.