Welcome to Adapting Aotearoa
Where inclusion is a true partnership.
You are part of the movement transforming tourism in Aotearoa New Zealand, you’re helping build trust with travellers, create inclusive experiences, and shape Aotearoa as the world’s most inclusive adventure destination.
By joining you have gained access to tools, training, and a national platform that showcases your business and connects you with a growing community. You also receive ongoing advisory support, with practical guidance and best practices to strengthen accessibility and future-proof your operation.
You’re not just part of the movement—you’re helping set the standard.
The Foundation
The foundation for our work together — ensures your operation is equipped with the knowledge and context to make every step of Adapting Aotearoa effective, practical and valuable
Once your business Access Guide is complete, reviewed and live - You’ll become an endorsed member of Adapting Aotearoa
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These modules are the first step in your Adapting Aotearoa journey.
They can be completed individually or as a structured pathway. Some are industry-specific, others are universal – complete what is relevant to your operation.
The focus is on understanding the access tourism market and applying inclusive practice in real-world settings. The content is grounded in how tourism operates.
The modules are designed to fit within your existing business, providing practical and realistic approaches, including for transport and adventure-based operations.
With these foundations in place, the next step is refining your product and strengthening accessibility across your offering. Ultimately implementing learning’s into your staff training and operational capability.
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These modules introduce and define Access Guides — the core of your Adapting Aotearoa journey.
Supported by the training modules, these modules provide the reasoning, relevance, and structure behind an effective Access Guide. Some content is universal, while other parts are industry-specific. Together, they give a clear framework and step-by-step guidance.
The aim is to develop an experience-focused webpage that provides up-to-date, clear, and reliable information — allowing visitors to plan, prepare, or choose to go elsewhere. By setting clear parameters and separating rules from assumptions, the guide becomes a practical tool for consistent and safe delivery.
Once the modules are complete, schedule a meeting with the Adaptive Advisory service before building your Access Guide. We can support you through the process and review your guide prior to going live.
We’ll work with you to ensure your guide is clear, accurate, and reflects your offering as it is.
Templates and resources are provided to support this work and remain useful as you continue to refine your approach.
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Access Guide templates and resources are the building blocks for creating your business Access Guide.
They provide a clear reference point to develop a simple, structured, and comprehensive guide.
The templates offer a consistent way to present both the detail of your experience and the realities of your physical access. Using the core framework and industry-specific formats, you can outline your product in a logical and practical way.
By following this format, the templates support national consistency in real-world settings — grounded in how tourism operates.
Use the Adaptive Advisory service throughout the process, and refer back to the training and Access Guide modules when needed.
Book an Appointment
Before our first meeting, please complete the modules associated with your operation. This ensures you’re prepared and allows us to use our time together effectively, focusing on a clear plan of action.
We’ll guide and support you through developing your experience-specific Access Guide. The process is intentionally self-led, enabling your team to critically appraise your own operation as you work through it.
Next Steps.
Advisory Service
Your Advisor
Services & Directory
As a Committed Member, you have access to the Advisory Service and be part of Makingtrax Inclusive Directory. The Advisory Service provides expert, one-on-one guidance to help you create your Access Guide, refine your operations, adapt your experiences, and confidently meet the needs of diverse customers. The Inclusive Directory connects your business via your Access Guide to a global audience by showcasing you as a trusted leader in inclusive adventure, giving customers direct access to your experiences through the Makingtrax platform. Together, these benefits strengthen your visibility, credibility, and impact within the access market.
Best Practice
Infrastructure Accessibility
Customer Service
Through annual appraisals, customer feedback, and a tailored advisory service, Adapting Aotearoa is designed to strengthen every part of your operation. Each time you develop new infrastructure, experiences, or services, our team helps you move beyond assumptions, baseline standards, and compliance. We support you in building your business around your customers — ensuring every experience is not only possible, but genuinely welcoming and meaningful.