Resources.
All modules can be accessed individually or downloaded in PDF form.
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An overview of the access tourism market and its relevance to visitors, communities, and the future of tourism.
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Explore how stereotypes and social attitudes create barriers — often unintentionally — and how to shift toward respectful, person-led engagement.
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Learn how first impressions, communication, and everyday interactions shape whether customers feel welcome and confident.
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Great service is central to inclusive tourism. This module focuses on consistency, trust, and delivering experiences customers want to return to and recommend.
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Identify how ableism shows up in tourism environments and how to move toward inclusive, thoughtful practice.
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Respond confidently and respectfully to customers travelling independently or with support people, friends, or whānau.
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Clarify the difference between inclusion and accessibility — and why both matter.
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Move beyond minimum standards and explore how to strengthen access in practical, achievable ways.
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See how good service, clear communication, and thoughtful design work together to create welcoming experiences.
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The cornerstone of our industry, how to embrace it in your business and how we can help.
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Learn how to offer assistance appropriately, respect independence, and adapt to individual needs.
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Understand the role of adaptive advisory services and specialist input in safe, high-quality experience design.
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An introduction to adaptive equipment and how it supports participation, independence, and adventure and how adaptive advisory can assist
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Bring learning together and focus on delivering high-quality, inclusive experiences.
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Build confidence in communicating inclusion honestly through language, imagery, and messaging.
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Understand how Regional Tourism can play a significant role and learn how to work with partners to deliver and promote authentic, inclusive tourism experiences.
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Inclusive tourism is not only about travellers with disabilities — it’s about valuing the whole of society.
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training modules
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Understand why Access Guides are one of the most powerful enablers of accessible and inclusive tourism..
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Focus on the full customer journey — not just physical features — from arrival to departure.
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Learn how to clearly communicate landscapes, layouts, surfaces, entrances, gradients, and facilities.
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Transportation is a key part of the visitor journey that’s often overlooked — but for many customers, it can make or break their experience. Include transport information that helps customers feel informed and confident before arrival.
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Communicate access information clearly, respectfully, and without assumptions.
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Support inclusive dining, entertainment, and social experiences through clear access communication.
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Learn why accommodation Access Guides are essential and how to get them right.
access guide modules
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The core framework for every Access Guide, providing a universal base that supports all tourism experience based business types.
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A step-by-step map of the customers physical journey, from arrival to departure, detailing each feature along the way.
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Guidance on selecting and presenting imagery that clearly illustrates access and supports customer decision-making.
access guide core templates
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Designed for cafés, restaurants, and bars, or service centers where customers need clear information prior to arrival or to choose what best suits their personal requirements.
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This template covers vessels where customers can move freely on board.
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This template covers all small vessels where customers are seated or have minimal movement on board, incl. Water Taxi, Fishing Charter, Boat Tours etc
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Kayaking on flat water can be safe and enjoyable for everyone when the right procedures are in place. This template breaks down the information and procedures.